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Privacy Policy

Last updated: July 5, 2026

This is a general template provided for transparency and is not legal advice. Prelap will have these documents reviewed by qualified counsel; if you have questions, contact hello@prelap.io.

1. Who we are

Prelap (“Prelap,” “we,” “us,” or “our”) provides a service that turns messy client feedback — voice notes, texts, and emails — into a clean, timestamped video revision checklist for video editors and studios, with a zero-login client review link. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have.

This policy applies to two groups of people. Editors are our paying users, who create accounts and manage projects. Clients are the people an editor invites to review a video through a review link; clients do not create accounts, and we do not collect their email addresses.

2. Information we collect

Account information. When an editor signs up, we collect their name and email address through our authentication provider, along with the workspace and project data they create in the product.

Content you upload.Editors upload videos, images, and audio files to their projects. These files are stored in our media storage infrastructure and are associated with the editor’s workspace.

Feedback clients submit.Through a zero-login review link, clients can submit feedback as typed text, recorded voice notes, and drawings made on a video frame. This feedback is associated with the editor’s project. We do not require clients to sign in and we do not collect their email addresses.

Usage and technical data. Like most online services, our systems automatically record technical information such as IP address, browser type, device information, and basic activity logs. We use this information to operate the service securely, prevent abuse, and diagnose problems.

Payment information. Paid subscriptions are handled by Lemon Squeezy, which acts as our Merchant of Record. Lemon Squeezy processes your card details and any applicable taxes. Prelap never sees or stores full card numbers; we receive only limited billing details such as subscription status and the last digits or card type needed to manage your account.

3. How we use your information

We use the information described above to:

  • Provide, maintain, and improve the Prelap service;
  • Process uploaded content and client feedback into structured revision checklists;
  • Authenticate editors and keep accounts and workspaces secure;
  • Send transactional notifications to editors (for example, when new feedback arrives);
  • Manage subscriptions, billing, and support requests;
  • Detect, prevent, and investigate fraud, abuse, and security incidents; and
  • Comply with legal obligations.

We do not sell your personal information.

4. AI processing

A core function of Prelap is turning unstructured feedback into an organized checklist. To do this, client feedback text and voice notes are sent to third-party AI providers — OpenAI as our primary provider and Google (Gemini) as a fallback — which transcribe voice audio and structure the feedback into checklist items.

This means the content of client feedback, including the audio of recorded voice notes, is processed by these providers on our behalf. AI-generated results may contain errors, so editors should always review the structured checklist before acting on it.

5. Subprocessors

We rely on trusted third-party providers to run Prelap. Each processes personal information only to provide services to us:

  • Vercel — application hosting;
  • Supabase — database and authentication;
  • Cloudflare R2 — media (video, image, audio) storage;
  • OpenAI — AI transcription and feedback structuring (primary);
  • Google (Gemini) — AI transcription and feedback structuring (fallback);
  • Resend — transactional email delivery;
  • Lemon Squeezy — billing and payment processing (Merchant of Record).

6. Cookies

We use essential cookies only. This includes an authentication session cookie for logged-in editors and a short-lived session cookie used to grant access to password-protected review links. We do not use third-party advertising cookies or cross-site tracking cookies.

7. Data retention and deletion

When an editor deletes a project or video, it is moved to a Trash where it remains recoverable for 30 days. After 30 days, the data is permanently purged, including from our media storage (Cloudflare R2).

Editors can delete their entire account and workspace at any time from Settings. Doing so permanently removes their associated data from the service. We may retain limited records where required for legal, tax, or fraud-prevention purposes.

8. Your rights

Depending on where you live, you may have rights to access, correct, delete, or export your personal information. Editors can delete their account and workspace themselves from Settings. For access, correction, or data-export requests, or to exercise any other privacy right, contact us at hello@prelap.io.

Because clients do not have accounts, requests about client feedback are usually best directed to the editor who owns the relevant project. We will assist editors in fulfilling such requests where we can.

9. International data transfers

Prelap and our subprocessors operate in various countries, so your information may be processed and stored outside the country where you live, including in countries whose data-protection laws differ from your own. When we transfer information, we rely on our providers’ safeguards for such transfers.

10. Children

Prelap is a professional tool intended for video editors and studios. It is not directed to children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us personal information, contact us and we will delete it.

11. Security

We take reasonable measures to protect your information. Data is encrypted in transit using industry-standard TLS, access to production systems is restricted, and workspaces are isolated so that one editor cannot access another’s data. No online service can be completely secure, and we cannot guarantee absolute security, but we work to protect your information and to respond promptly to any incident.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify editors. Your continued use of Prelap after changes take effect constitutes acceptance of the updated policy.

13. Contact

Questions about this policy or your data? Email us at hello@prelap.io.